1. Why Focus on Quality
  2. Total Quality Management, Total Organization Excellence and Systems Thinking
  3. Integrating People and Processes for Performance
  4. RATER for Products, Services and Artifacts. Fundamentals of Total Quality
  5. Globally Accepted Principles of Total Quality and Need of New Strategy for Global Competit
  6. Bringing Quality through Discussions and Meetings about Planning for Quality
  7. Leaders in Quality Revolution and Defining Quality
  8. Taguchi Loss Function and Quality
  9. WTO, Shifting Focus of Corporate Culture and Organizational Models
  10. Historical View and Paradigms of Quality. Philosophies of Crosby, Juran, Ishikawa &Taguchi
  11. Deming Chain Reaction, Quality and Productivity and SIPOC Model of Quality
  12. Evolution of Quality Management and Hierarchy of Q
  13. Deming’s System of Profound Knowledge
  14. 14 Points of Deming Philosophy
  15. Deming Cycle and The Juran Quality Trilogy
  16. Juran and Crosby on Quality. Quality is Free
  17. Crosby’s Costs of Quality
  18. Costs of Quality and Return on Quality
  19. Overview of Total Quality Approaches
  20. Business Excellence Models. BQA, EFQM(EQA) and International ISO-9000 QMS
  21. Designing Organizations for Quality. ISO 9001(2000) and ISO 9004(2000), a Consistent Pair
  22. Developing ISO 9001(2000) QMS for Q Certification:ISO-9001 QMS Documentation @ Clause No.4
  23. ISO-9001(2000) QMS: Clause #5 Management Responsibility
  24. ISO-9001(2000) QMS: Clause #6 Resources Management
  25. ISO-9001(2000) QMS: Clause #7 Product Realization and Customer Related Processes
  26. ISO-9001(2000) QMS: Clause #7 Control of Production and Services
  27. ISO-9001(2000) QMS: Clause # 8 Measurement, Analysis and Improvement
  28. Preventive and Corrective Actions. Quality in IT Softwares and CMMI Levels of Maturity
  29. Benefits and Barriers in Installing ISO-9001 QMS
  30. Creating Business Excellence in Pakistani Organizations
  31. Control Mechanisms for Creating Quality at Strategic , Tactical and Operational Levels
  32. Big Q and Small q . Leadership for Quality
  33. Strategic Planning for Quality and New Management Advanced Quality Planning Tools.
  34. Hoshin Kanri and Policy Deployment. Balance Scorecards
  35. QFD and other Improvement Tools. Implementing a TQ Strategy
  36. Basic SQC improvement Tools
  37. How is TQ being Implemented? A Dialogue with a Multinational Manufacturing Company Quality
  38. Cause and Effect Model and Run Charts for Quality Improvement
  39. Understanding SPC for Continual Quality Improvement
  40. SPC with Examples
  41. Statistical Thinking for Process Improvement to bring Quality in Products and Services
  42. An Interview of the CEO, Head IT, HR, and Quality Engineering of a CMMI Level 5 Pakistan
  43. Importance of Teamwork Culture for TQM
  44. Understanding Empowerment for TQM. Focusing on Customer Suppliers Relationships
  45. Innovation, Knowledge Management and Learning Organization

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