Total Quality Management (V-U)

• Why Focus on Quality (V-U)
• Total Quality Management, Total Organization Excellence and Systems Thinking (V-U)
• Integrating People and Processes for Performance (V-U)
• RATER for Products, Services and Artifacts. Fundamentals of Total Quality (V-U)
• Globally Accepted Principles of Total Quality and Need of New Strategy for Global Competit (V-U)
• Bringing Quality through Discussions and Meetings about Planning for Quality (V-U)
• Leaders in Quality Revolution and Defining Quality (V-U)
• Taguchi Loss Function and Quality (V-U)
• WTO, Shifting Focus of Corporate Culture and Organizational Models (V-U)
• Historical View and Paradigms of Quality. Philosophies of Crosby, Juran, Ishikawa &Taguchi (V-U)
• Deming Chain Reaction, Quality and Productivity and SIPOC Model of Quality (V-U)
• Evolution of Quality Management and Hierarchy of Q (V-U)
• Deming’s System of Profound Knowledge (V-U)
• 14 Points of Deming Philosophy (V-U)
• Deming Cycle and The Juran Quality Trilogy (V-U)
• Juran and Crosby on Quality. Quality is Free (V-U)
• Crosby’s Costs of Quality (V-U)
• Costs of Quality and Return on Quality (V-U)
• Overview of Total Quality Approaches (V-U)
• Business Excellence Models. BQA, EFQM(EQA) and International ISO-9000 QMS (V-U)
• Designing Organizations for Quality. ISO 9001(2000) and ISO 9004(2000), a Consistent Pair (V-U)
• ISO-9001(2000) QMS Clause #5 Management Responsibility (V-U)
• ISO-9001(2000) QMS Clause #6 Resources Management (V-U)
• ISO-9001(2000) QMS Clause #7 Product Realization and Customer Related Processes (V-U)
• ISO-9001(2000) QMS Clause #7 Control of Production and Services (V-U)