Customer Relationship Management (V-U)

• Introduction and Overview of CRM (V-U)
• Purposes of CRM (V-U)
• Customer Service Facilitation (V-U)
• Customer Services (V-U)
• History of customer services (V-U)
• WHAT DOES A CUSTOMER WANT? (V-U)
• Customer Complaints and its Handlin... (V-U)
• Implementation of CRM (V-U)
• Analytical CRM (V-U)
• Improving Customer Relationships (V-U)
• General Tips for Customers Satisfac... (V-U)
• Customer Service Training workshop (V-U)
• Customer Service Training workshop ... (V-U)
• Strategic Management (V-U)
• Implementation of Strategic Managem... (V-U)
• Why Strategic Management Plans Fail... (V-U)
• Specific Skills for CRM (V-U)
• Customer Retention (V-U)
• Customer Loyalty (V-U)
• Types of Loyalty (V-U)
• Why Do Customers Defect? (V-U)
• Public Relations (V-U)
• Public Relation (continued) (V-U)
• CRM- ONE- to-One Marketing to the N... (V-U)
• Applying Customer Relationship Mana... (V-U)